Are your fragrances authentic?
Yes. Every fragrance sold by Exclusive Fragrance is 100% authentic and brand new. We source exclusively from trusted suppliers and reputable distribution channels. We do not sell replicas, refills, or counterfeit products—ever.
Do your fragrances come in original packaging?
Yes. All products are delivered in original manufacturer packaging, unless clearly stated otherwise (such as authorized testers, where applicable).
Where do you ship from?
Orders are shipped from authorized fulfillment partners within the United States, using secure, tracked, and insured delivery methods.
Do you ship internationally?
Yes. Exclusive Fragrance ships to over 220 countries worldwide. To confirm shipping availability and view delivery options for your destination, please use the Shipping Calculator at checkout.
Will I have to pay customs duties or taxes on international orders?
International orders may be subject to import duties, taxes, and customs fees assessed by your local customs authority once the package reaches your country. These charges are the responsibility of the recipient and vary by location. We recommend contacting your local customs office for more information.
How much does shipping cost?
Standard shipping starts at $6.95 for U.S. orders. We offer complimentary standard shipping on orders of $99 or more. Expedited shipping options, including 2nd Day Express and Next Day Air, are available at checkout for an additional charge.
Is shipping insured and tracked?
Yes. All orders are securely packaged, tracked, and insured to ensure reliable delivery and peace of mind.
How long does order processing take?
Orders are typically processed within 1–2 business days before shipment. Delivery times vary depending on your selected shipping method and destination.
What is your return policy?
We offer a straightforward return process on eligible, unopened items in original condition. For full details, please review our Returns Policy page.
What if there’s an issue with my order?
Our customer support team is here to help. If you have any questions or concerns about your order, please contact us and we’ll provide prompt, professional assistance.
How can I contact Exclusive Fragrance?
You can reach our support team through the Contact Us page. We are committed to clear communication and timely responses.